Privacy Policy aiwin88 – Your Personal Data Protection

Aiwin88's Commitment to Your Privacy

When you register as an aiwin88 member and use our platform, you entrust us with your personal information. We do not take that trust lightly. This Privacy Policy is written to give you a clear and honest picture of how your data is handled — without confusing legal jargon.

Aiwin88 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised security standards. This policy applies to all members accessing our platform via website, mobile app, or any other digital channel.

1Information We Collect

Aiwin88 collects various types of information when you register and use our platform. Every piece of information collected has a clear and legitimate purpose. The following are the main categories of data we collect:

We do not collect more data than is necessary to provide our services to you. This "data minimisation" principle ensures your privacy is protected to the highest standard we can maintain.

2How We Use Your Data

The information we collect is used solely for the following purposes. We do not use your data for any purpose not stated here without first obtaining your consent:

• Account Management: Creating and maintaining your member account, processing registration, verifying identity (KYC), and enabling secure access to the platform.
• Transaction Processing: Processing deposits, withdrawals, bonuses, and any other financial transactions related to your aiwin88 account.
• Customer Support: Providing technical assistance and customer support when you contact us, and maintaining communication records for service improvement purposes.
• Security & Fraud Prevention: Monitoring account activity to detect any attempted fraud, money laundering, or unauthorised access.
• Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve user experience, platform performance, and the game selection offered.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including retaining records as required by the relevant authorities.
• Marketing Communications: Sending promotional information, bonus offers, and the latest updates — only to members who have consented to receive such communications. You may withdraw this consent at any time.

3Sharing Information with Third Parties

Aiwin88 understands that your trust is invaluable. We do not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information, namely:

• Service Providers: We work with trusted third-party service providers such as payment processors (DuitNow, FPX, Touch 'n Go) and identity verification companies. They only receive the data necessary to perform their specific tasks and are bound by strict confidentiality agreements.
• Legal Requirements: aiwin88 will disclose required information to government authorities or law enforcement if mandated to do so by applicable Malaysian law, court order, or official investigation.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, member data may be transferred to the new entity. We will notify you in advance before any such transfer takes place.
• With Your Consent: In any other situation requiring data sharing, we will obtain your explicit consent before any data is shared.

4Cookies & Tracking Technologies

Aiwin88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session authentication and security. Without them, the platform will not function properly and cannot be disabled.
• Preference Cookies: Saving your preferences such as display language, visual theme, and game settings so you do not need to reset them each time you log in.
• Analytics Cookies: Helping us understand how members use the platform — which pages are visited most, how long sessions last, and more. This data is used in aggregate and does not identify individuals.
• Marketing Cookies: Used to display relevant offers and promotions based on your interests and usage patterns. You may disable these cookies through your browser settings.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect platform functionality. For the best experience on aiwin88, we recommend keeping essential cookies enabled.

5Data Security Measures

Aiwin88 continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have in place:

• End-to-End Encryption: All data communications between your device and our servers are secured with 256-bit SSL/TLS encryption, ensuring no data can be intercepted in transit.
• Strict Access Control: Only aiwin88 staff with a legitimate business need are permitted to access member personal data, and every access is recorded in a secure audit log.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular Security Audits: The aiwin88 platform undergoes regular penetration testing and independent security audits conducted by certified third-party experts.
• Incident Response Procedure: We have tested incident response procedures in place to ensure any data breach is handled swiftly and effectively, including notifying affected members within the timeframe required by law.

6Your Rights as a Member

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold:

• Right to Access: You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.
• Right to Rectification: If any personal information we hold on record is inaccurate or out of date, you have the right to request prompt correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. Such requests will be assessed in accordance with applicable legal obligations and any active contractual requirements.
• Right to Opt Out of Marketing: You may withdraw consent to receive marketing communications at any time via the "unsubscribe" link in any email or by contacting our support team.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

7Data Retention Period

Aiwin88 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. The following are our general data retention guidelines:

• Active Account Data: For as long as your account remains active and you continue using the aiwin88 platform.
• After Account Closure: Financial transaction records and KYC documents are retained for a minimum of 7 years after account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Security Logs: Access logs and security activity are retained for 2 years for investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer identify any individual.

8Links to Third-Party Sites

The aiwin88 platform may contain references to third-party services such as payment providers. When you leave the aiwin88 platform and access a third-party site or service, the aiwin88 Privacy Policy no longer applies.

We recommend reading the privacy policy of any third party before providing them with your personal information. aiwin88 is not responsible for the privacy practices or content of third-party sites.

9Changes to This Privacy Policy

Aiwin88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. How we handle changes:

• The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
• For significant changes, we will notify active members via in-platform notification at least 7 days before changes take effect.
• Continued use of the aiwin88 platform after changes take effect will be considered your acceptance of the updated policy.
• You have the right to close your account if you do not agree with any changes made to this Privacy Policy.